Shipping & Returns

 

S H I P P I N G :

We base our shipping amounts off the weight and size of the shipment as well as where you are located. We ship all orders from Hillsborough, NC. Items are normally shipped via USPS or UPS within 1 to 3 business days of when the order was placed. Expedited shipping options are also available at checkout. Transit time within the US can range from 1 to 10 business days depending on service routes, not including inclement weather delays or other delays outside of our control.
 

A 7.5% sales tax will be charged for orders shipping within North Carolina.

 

I N T E R N A T I O N A L  S H I P P I N G :


We are currently only shipping within the USA. We apologize for any inconvenience and hope to make international shipping available in 2017. 

 

R E T U R N S  +  E X C H A N G E S : 


We hope you love your purchase, but if for any reason you are not completely satisfied with an item, you may return it to us for exchange or a full refund less shipping charges. Returns must be delivered to us within 15 days of the date you received the item(s).  Returns delivered after 15 days and up to 60 days will be issued in the form of store credit. We cannot accept returns made more than 60 days after the original order date. Please note that all sale items are considered final sale, and may not be returned.
 

Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

To make a return, email us at hello@catcallcollective.com to request a return authorization. Please include the order number and item(s) you wish to return.